Support

Need a hand? Email support@sipfern.com and tell us your phone model and what happened. We usually reply within a few days.

Reminders do not arrive

• Make sure notifications for SipFern are allowed in your phone settings.
• Check your wake and sleep times in Settings: SipFern only reminds you between them.
• Some Android phones stop apps in the background to save battery. Allow SipFern to run in the background in your battery settings.

Moving to a new phone

Sign in with the same Google or Apple account on the new phone. Your garden and water log come back after the first sync. Without an account, data stays on the old phone and cannot be moved.

Premium

• Restore purchases: open the Premium screen and tap Restore.
• Cancel a subscription: subscriptions are managed by the store. On iPhone go to Settings → your name → Subscriptions; on Android open Google Play → Payments & subscriptions → Subscriptions.
• Refunds are handled by Apple or Google under their rules.

Deleting your account

In the app open Settings → Account → Delete account. This removes your account and synced data from our server. See the Privacy Policy for details.

Health note

SipFern helps you build a drinking habit. It is not a medical app. If you have a health condition, ask a health professional how much water is right for you.